Question 1 [16 marks]

A store manager for the Hudsons Bay Company notices that the lineups for the checkout counters are getting longer and worries that shoppers may start to complain, or worse, that they might take their business elsewhere. She discusses options for staff training with the district manager who convinces her to conduct a training needs assessment (TNA) first.

1. Explain what a TNA is and how a TNA could be conducted for this scenario. Include considerations and rationale. 12 marks
2. From an organizational perspective, what issue(s) might arise if a TNA is not conducted? 4 marks

3. Question 2 [10 marks]

   Think about your current job, a previous job, or an academic setting. What are the main barriers or obstacles to transfer of training in this organization? 4 marks

   What are some strategies you would use to improve the transfer of training? 4 marks

   Why is transfer of training important to an organization? 2 marks

4. Question 3 [12 marks]

   Scenario: Sherritt International is one of the worlds largest producers of nickel from lateritic sources and has operations and investments in Canada and Cuba. A key commitment identified in Sherritts strategic plan includes a commitment to sustainability (Sherritt, 2021).

   As a member of the training and development unit in Sherritts human resources department, you are tasked with designing a training program focused on Sherritts Sustainability Framework, and specifically, Providing a Safe and Rewarding Workplace (Sherritt, 2021). This initiative will start with the Fort Saskatchewan plant in Alberta, Canada and then will be implemented in Cuba.

   The staff at the Fort Saskatchewan plant are mostly native Canadians averaging 36 years of age, with a gender ration of 3:1 male to female.

   Cuba is one of the last remaining socialist countries and the economy is largely state-controlled. All hiring is done by state-controlled employment agencies (Human Rights Watch, 1999) and the infrastructure in Cuba is very different from that seen in Sherritts Canadian operations.

   Question: You know you need to make revisions to the Canadian training program for effective implementation in Cuba. Describe what you need to consider related to design and what process(es) and/or method(s) you will use to guide this work. Be sure to provide rationale to support your response.

   Question 4 [8 marks]

   What one concept or key takeaway will you take from this course: BUSD 2017 Training and Development? 1 mark

   What is it about this concept or key takeaway that has made an impression on you, i.e., your why? 2 marks

   Describe how you will apply this new learning in the workplace and/or other aspects of your life. 5 marks