Training and Development (T&D) is an important requirement in an organisation whose focus is to survive, thrive and be competitive in this tough and turbulent economic environment. T&D should be in the organisations priority business strategic goals as it is the foundation of the performance and productivity of any organisation. Training is a significant contributor in enabling the organisation to compete economically, technologically and socially in the ever challenging business environments and the world of work. (Armstrong and Taylor, 2014). You have been appointed as the new Human Resource manager at a tertiary institution StudySA. The college is showing decreasing profitability, loss of market share, high staff turnover and increasing complaints from customers. As the new Human Resources manager you have been tasked with returning StudySA to its position as market leader. Prepare a report for the directors of StudySA, advising them on how training and development can lead to improved customer service, growth, profitability and competitiveness. The report should address the following questions. Question 1 (15 marks) Explain the steps in the training cycle that you will be implementing as the new HR manager of StudySA. Question 2 (15 marks) Explain the importance of conducting a Training Needs Analysis (TNA) and the various techniques that that StudySA could use to find out the training needs of its employees. PROGRAMME BACHELOR OF COMMERCE IN HUMAN RESOURCE MANAGEMENT MODULE TRAINING AND DEVELOPMENT TOTAL MARKS 60 1 Question 3 (10 marks) List the possible learning outcomes and explain the THREE (3) categories of skills that employees at StudySA will have to demonstrate at the end of the training and development programme. Question 4 (20 marks) Explain the difference between on-the-job T&D and off-the-job T&D. Include an explanation on the two methods of on-the-job, namely job rotation and coaching and the two methods of off-the job, namely the case-study and role play method. Give an example of how StudySA could use one of these methods in its training and development programme.