Training and Development (T&D) is an important requirement in an organisation whose focus is to survive, thrive and be competitive in this tough and turbulent economic environment. T&D should be in the organisations priority business strategic goals as it is the foundation of the performance and productivity of any organisation. Training is a significant contributor in enabling the organisation to compete economically, technologically and socially in the ever-challenging business environments and the world of work. (Armstrong and Taylor, 2014). You have been appointed as the new Human Resource manager at a tertiary institution StudySA. The college is showing decreasing profitability, loss of market share, high staff turnover and increasing complaints from customers. As the new Human Resources manager, you have been tasked with returning StudySA to its position as market leader.

Prepare a report for the directors of StudySA, advising them on how training and development can lead to improved customer service, growth, profitability and competitiveness. The report should address the following questions.

Question 1 (15 marks) Explain the steps in the training cycle that you will be implementing as the new HR manager of StudySA.