Training Plan for Conflict Resolution...

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Introduction: The training program will begin with an overview of the importance of conflict resolution and its impact on the workplace.

• Content:
  • Types of conflicts and causes of conflicts.
  • Conflict resolution models, including Thomas-Kilmann Conflict Mode Instrument (TKI), Interest-Based Relational (IBR) approach, and Collaborative Problem Solving (CPS) model.
  • Communication techniques, including active listening, paraphrasing, and reframing.
  • Conflict resolution strategies, including mediation, negotiation, and collaboration.
• Outcomes:
  • Describe the different types of conflicts that can arise in the workplace.
  • Identify the causes of conflicts.
  • Apply other conflict resolution models to resolve disputes.
  • Demonstrate effective communication techniques during conflict resolution.
  • Apply appropriate conflict resolution strategies to various conflict situations.
• Activities:
  • Lecture-based sessions on types of conflicts and causes of conflicts.
  • Case studies and role-playing scenarios to demonstrate conflict resolution models and techniques.
  • Interactive group discussions and brainstorming sessions to explore different conflict resolution strategies.
• Assessment:
  • Case studies and role-playing scenarios to assess the application of conflict resolution models and techniques.
  • Group discussions and individual reflection exercises to assess the application of conflict resolution strategies.