Training Plan for Conflict Resolution... Provide References Introduction: The training program will begin with an overview
Fantastic news! We've Found the answer you've been seeking!
Question:
Training Plan for Conflict Resolution...
Provide References
Introduction: The training program will begin with an overview of the importance of conflict resolution and its impact on the workplace.
- Content:
- Types of conflicts and causes of conflicts.
- Conflict resolution models, including Thomas-Kilmann Conflict Mode Instrument (TKI), Interest-Based Relational (IBR) approach, and Collaborative Problem Solving (CPS) model.
- Communication techniques, including active listening, paraphrasing, and reframing.
- Conflict resolution strategies, including mediation, negotiation, and collaboration.
- Outcomes:
- Describe the different types of conflicts that can arise in the workplace.
- Identify the causes of conflicts.
- Apply other conflict resolution models to resolve disputes.
- Demonstrate effective communication techniques during conflict resolution.
- Apply appropriate conflict resolution strategies to various conflict situations.
- Activities:
- Lecture-based sessions on types of conflicts and causes of conflicts.
- Case studies and role-playing scenarios to demonstrate conflict resolution models and techniques.
- Interactive group discussions and brainstorming sessions to explore different conflict resolution strategies.
- Assessment:
- Case studies and role-playing scenarios to assess the application of conflict resolution models and techniques.
- Group discussions and individual reflection exercises to assess the application of conflict resolution strategies.
Related Book For
Financial Reporting and Analysis
ISBN: 978-0078025679
6th edition
Authors: Flawrence Revsine, Daniel Collins, Bruce, Mittelstaedt, Leon
Posted Date: