Trends

OBJECTIVE: Staying informed about future trends in support help desks enables you to adapt to evolving technologies and user expectations. Embracing new tools and methodologies helps you remain competitive in the industry. Continuous learning and staying ahead of trends enhances your ability to deliver high$-$quality support in a rapidly changing environment.

Task $1$: Research help desk industry trends

Select one of the help desk industry trends described at the end of this chapter.$$

Do research online to find information about the trend.$$

Prepare a slideshow presentation on the trend you selected.$$

Include in your presentation your ideas about how the trend will affect workers in the help desk industry.

DELIVERABLES:

Professional PowerPoint presentation $($min: $9$ slides$).$ NOTE: May have to zip the file

PowerPoint should consist of:

title slide,$$

contributor info slide

$5$ slides summarizing trend including your ideas

citations,

closing$$

Citations: Required

$.$