Trey is an IT manager at Global Computing. He manages a medium-size help desk. He has tailored best practices to his personal needs, resulting in many unsatisfied customers. You work for Trey as an assistant manager and understand he is frustrated with current results. You also recognize part of the issue is his custom tailoring of "best practices."

 

 You are taking college classes and are currently in the beginning stages of studying Knowledge Management. Trey has asked for your assistance in improving processes using knowledge management.

 Your initial post, apply what you have learned about knowledge management and offer Trey your perspective on how he can achieve positive results?