True$/$false $11.$ Kano model is widely used to find the gaps between customer expectation and offering of the service$\mathrm{.}12.$ Service quality is actually the customer gap in the gap model$\mathrm{.}13.$ Employees in hospitality industry needs to work $24$ hours a day$\mathrm{.}14.$ Developing infrastructure for MICE development is one of the local government's roles$\mathrm{.}15.$ When attractive attributes are not fulfilled, customers are very unsatisfied$\mathrm{.}16.$ Different tourists may have different push factors for traveling$\mathrm{.}17.$ "relaxation" is one of the important push factors for people to travel$\mathrm{.}18.$ If a person travels from one place to another place in the same country, he$/$she is not a traveler$\mathrm{.}19.$ If a person travels to another country for employment, he$/$she is a visitor to that country$\mathrm{.}20.$ A person joint a tour to another country was an international tourist to that country.