Question: True / False 4 0 . Kano model is widely used to find the gaps between customer expectation and offering of the service . 4
TrueFalse Kano model is widely used to find the gaps between customer expectation and offering of the service Kano model is a framework to analyze customer satisfaction and identify areas for improvement The better the service quality, the higher profitability the service product is Tourism is the world's largest industry groupings Kano model categorizes service quality attributes into categories in terms of their costs to service product Pull factors explain individual's desire to travel
Step by Step Solution
There are 3 Steps involved in it
1 Expert Approved Answer
Step: 1 Unlock
Question Has Been Solved by an Expert!
Get step-by-step solutions from verified subject matter experts
Step: 2 Unlock
Step: 3 Unlock
