Question: True / False 4 0 . Kano model is widely used to find the gaps between customer expectation and offering of the service . 4

True/False 40. Kano model is widely used to find the gaps between customer expectation and offering of the service.41. Kano model is a framework to analyze customer satisfaction and identify areas for improvement.42. The better the service quality, the higher profitability the service product is.43. Tourism is the world's largest industry groupings44. Kano model categorizes service quality attributes into 5 categories in terms of their costs to service product.45. Pull factors explain individual's desire to travel

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