True$-$False

$1.$ Maintaining goodwill with your audience is not a high priority when delivering bad news in business. The goal is simply to convey the information.

$2.$ Negative messages should always be written using the indirect organizational approach.

$3.$ When writing negative messages, assume your audience is interested in being fair, even when they are at fault.

$4.$ To ensure that the audience understands that the answer is $$no$,$ repeat the decision in the last paragraph of the message.

$5.$ Using a buffer is helpful when writing a message using the indirect approach.

$6.$ Offering an apology in the first paragraph is a good way to help your reader understand why you are saying $$no$.$

$7.$ In negative messages, provide enough detail for the audience to understand your reasons, but be concise.

$8.$ Stating that company policy prohibits the action the reader requested is typically sufficient explanation of bad news.

$9.$ When refusing requests, it is best simply to tell the audience what you cannot do in a one$-$sentence paragraph.

$10.$ Even though the message contains bad news, the ending paragraph should end on an upbeat note.