Question: True / False 1 . . The French revolution changed the course of culinary history. 2 . The Spa city in France was the first
TrueFalse
The French revolution changed the course of culinary history.
The Spa city in France was the first health resort around AD
IR is a Mega property
Sustainable tourism requires a suitable balance among environment, economic, and sociocultural aspects of tourism development.
Customer should be the center of service quality.
Mustbe service quality attributes are normally mostly emphysized by customers.
Attractive attributes are expected by customers when they book the service The more onedimensional attributes are fulfilled, the higher satisfaction customers are.
Service quality results from a comparison of what customers feel a service provider should offer ie their expectations with the provider's actual performance.
Different levels of efforts should be applied to different categories of service quality attributes.
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