Question: True / false 3 2 . Attractive attributes are expected by customers when they book the service . 3 3 . Attractive service quality attributes
Truefalse Attractive attributes are expected by customers when they book the service Attractive service quality attributes are delighters The category of a service quality attribute might change over time Ia person travels from one place to another place in the same country, heshe is not traveler We should fulfill onedimensional attributes as much as possible You should try to delight your customers with Mustbe attributes, High service quality means that the service should excel in every attribute.
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