TRUE$/$FALSE$($Marks $10)1.$ Total quality management tries to meet customers' needs and do things right on time, the first time, and all the time$\mathrm{.}2.$ Operant conditioning influences behavior by controlling its consequences$\mathrm{.}3.$ Positive reinforcement connects desirable behavior with pleasant consequences$\mathrm{.}4.$ Punishment connects undesirable behavior with unpleasant consequences$\mathrm{.}5.$ Organizations operate with diverse workforces, and each member should be respected for her or his talents and capabilities.