True$/$False Questions $($Please circle T for true and F for False$)$:

T $/$ F $.$ One of the phases in the product design in which operations managers have to be

excluded is market research.

T $/$ F $.$ In service processes the customer's participation is higher than in production, and that

increases the uncertainty a firm has with respect to processing time and capacity.

T $/$ F $.$ Sustainability has three sub categories: Economy, Energy and Social.

$\frac{T}{F}.$ Operations design choices are the decisions management must make as to what vpe of

process structure is best suited to produce goods or create services.

T $/$ F $.$ Cross$-$training activity needs to be virtually eliminated for a lean ongunization?

T $/$ F $.$ Worker flexibility can be developed via more cross$-$training and reducing job

classifications.

T $/$ F $.$ Vehicles, furniture, and dishwashers are examples of durable goods.

T $/$ F $.$ Bullwhip effect is an unavoidable observation in all supply chains.

$\frac{T}{F}.$ Use of inventory does not provide a hedge against inflation.