TRUE/ FALSE STATEMENTS (2 marks each) 21. A major barrier to effective communication is competing messages. (True False) 22. A message that means to mislead or manipulate the audience is unethical. (True/False) 23. Social loafers are group members who contribute their fair share to the team's activities. (True/ False) 24. Conflict in groups is always destructive. (True False) 25. During the planning stage, you do not organize your message by preparing an outline. (True/ False) 26. The three general purposes of business messages are to inform, to persuade, and to collaborate. (True/ False) 27. Negative tones in business messages can cause a strain on business relationships. (True/ false) 28. Audiences are likely to equate quality of your writing with the quality of your thinking and decision making. (True False) 29. Ethics should guide your decisions when determining how much detail to include in your message. (True/ false) 30. Because persuasion is used to convince your audience to change their attitudes, beliefs, or actions, the direct approach is needed. (True/false) 31. Cross-functional teams ensure that products and services meet prescribed standards. (True/False) 32. One advantage of teams is that, there can be hidden agendas (True/False) 33. Reinforcement is a phase of team development that leads to productivity. (True/ False) 34. Resistance to change can be irrational or logical. (True/False) 35. Memos are examples of oral-media (True/ false)