TRUE$/$FALSE $-$ Write $\text{'}T\text{'}$ if the statement is true and $\text{'}F\text{'}$ if the statement is false.

The development and increased sophistication of technology has led to an increase in manufacturing and blue$-$collar jobs.

true

$(2)$ false

A bank teller interacts directly with the bank's customers. This is an example of a direct contact environment.

true

false

By outsourcing jobs to a third party, companies can save money by reducing health benefits or retirement payments.

$$ true

$$ falsel

An organization that is committed to providing excellent customer service encourages open communication between frontline employees and all levels of management.

$$ true

$$ false