TRUE OR FALSE :

1. The operations function is more tightly coupled with new service designs than with new product 84) designs because the new service designs are often the operations process itself.

2. If a company is capable of delivering the service over and over again in the volumes needed it is 82) said to have a high level of scalability.

MULTIPLE CHOICE

What are the implications of an empty row (i.e., one with no check marks or x's) in the main body of the matrix of the house of quality? A) Nothing, it's just a sparse row. B) There is no synergy among the product characteristics. C) Product characteristics are potentially superfluous. D) Customer requirements are potentially not being met by the product. A subdivision is planned for forty houses, each with its own in-ground swimming pool. A contractor estimates it will take him 30 hours to build the first pool and that there is a 90% learning curve associated with this process. How long will it take to build the last pool? A) 17.1 hours B) 20.5 hours C) 27.2 hours D) 23.9 hours 1 What are the primary duties of a transportation manager? A) using analytical and quantitative methods to understand, predict and improve processes B) identifying global sources of materials, selecting suppliers and managing ongoing relationships C) managing private, third party and contract carriage systems to ensure timely delivery and cost-effective transportation D) creating timely, cost effective import/export supply chains