True or False

17. When a company measures the differences between service expectations and performance perceptions, it is performing a formal service quality evaluation process. 18. In make vs buy decisions, only variable and fixed costs should be considered 19. One of the areas that is seeing an increase in both volume and scope is the outsourcing of services. 20. Inventory as a 'decoupler' or 'buffer' refers to breaking a continuous flow process into two to four separate processes for improved throughput. 21. Hard factors such as quality, quantity, cost, and technology are the only considerations in selecting a potential supplier-partner. 22. Conflict between finance and purchasing is sometimes due to the different functional goals of each department 5. An important job of forecasting includes the monitoring and adjusting the forecasts as time goes forward. -4. The longer the lead-time it takes to get an item from the supplier, the less safety stock is needed. 25. MRP will provide a planner an action screen that will prompt execution of various transactions. 26. A relationship with a supplier that is characterized by secrecy, lots of inventory, and little interaction is known as a collaborative relationship 27. Buyers need to be aware of the subtleties of how formal performance metrics are actually calculated. 28. The use information management tools that enable communication and support decision making is a key effectiveness tool for strategic spends. 29. One example of an efficiency tool used to reduce transaction costs are procurement cards. 30. When using a computerized planning system (MRP or ERP), maintaining current information is required for the system to function. 31. A PQE can help buyers regarding the technical specifications of the product or service. 32. Purchasing/sourcing managers often seek more efficient and less costly supplies by consolidating purchases to fewer suppliers TL