Question: True or false 2 5 . A good CRM strategy turns strangers into customers, customers into friends and friends into advocates for your business 2

True or false
25.A good CRM strategy turns strangers into customers, customers into friends and friends into advocates for your business26.A successful relationship with a customer is based on meeting but does not exceeding their needs.27.CRM is a customer-focused approach to business based on fostering long-term, meaningful relationships.

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