Question: How does operational CRM differ from analytical CRM ? Analytical CRM deals with customer emotions while operational does not. Analytical CRM deals with employees while

How does operational CRM differ from analytical CRM?
Analytical CRM deals with customer emotions while operational does not.
Analytical CRM deals with employees while operational does not.
Operational CRM deals with databases while analytical does not.
Operational CRM deals with demographics while analytical does not.
Operational CRM deals with customer interactions while analytical does not.

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