Question: True or false 4 9 . Widespread social media usage means that CRM has to be conducted on social to deliver an all - round

True or false
49. Widespread social media usage means that CRM has to be conducted on social to deliver an all-round experience for the customer.50. Social media platforms allow customers to easily share their brand experience (good or bad) with their online social connections, who in turn can share this experience on.

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