TRUE/FALSE. Write 'T' if the statement is true and 'F' If the statement is false. 1) C&A Bakery serves 200 customers in 10 hours. On average there are 5 customers in the 1). bakery. This means each customer spends on average 25 minutes in the bakery. MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 2) Which of the following is a definition of the term "process"? 2) A) A set of activities that combines a collection of supplies. B) A set of activities that transforms a collection of outputs into inputs. C) A set of activities that combines a collection of units. D) A set of activities that transforms a collection of inputs into outputs. 3) 3) A flow unit is: A) the basic unit that moves through a process. B) the basic unit that goes in a process. C) the basic unit that activates a process. D) the basic unit that bypasses a process. 4) Which of the following is the most appropriate output of a cinema? A) Corn B) Ticket sales C) Candy bars D) Movie screens 5) Inventory is shown as A) arrows 5) in a process flow diagram. B) boxes C) spheres D) triangles 6) Refer to the process flow diagram below. Station 1 is at the of the process. 41 - Waiting customers Station 1 Station 2 Station 3 A) upstream B) downstream C) target D) bottleneck 7) One employee is in charge of the following activities at a drive-through of a bank: Activity Greet customer Take order Process order Print receipt Activity Time per Customer 2 seconds 3 seconds 2 minutes 10 seconds What is the capacity (in customers per hour) of the employee? A) 33.75 B) 0.007 C) 0.44 D) 26,67 8) Customers are driving away after failing to find a place to park at a supermarket. The process currently is: A) demand constrained. B) supply exceeds demand. C) capacity unconstrained. D) capacity constrained 9) You observe a long line at C&A Bakery with customers leaving every 4 minutes. What is the capacity (in customers per hour) of the bakery? A) 0.25 B) 15 C)4 D) Cannot be determined 10) A help desk can answer 200 calls per hour. The demand rate is 250 calls per hour. What 10) are the cycle time (in minutes per call) and utilization of the call center? A) 0.004, 0.8 B) 0.3.1 C) 0.005.1 D) 0.24, 0.8 11) A patient leaves an outpatient clinic every 5 minutes. There are 5 patients in the clinic 11) waiting to be seen by the physician. How long will a patient be in the clinic? A) 15 B) 5 C) 10 D) 25 12) Guests are arriving at a party at a rate of 12 per minute. Each guest will be checked in. 12) served a drink, and accompanied to his/her table by one receptionist, one bartender, and one usher respectively. Both the receptionist and user can serve 10 guests per minute, whereas the bartender takes 5 minutes to serve one guest. The is a nonbottleneck resource and its utilization is A) Usher, 2% B) Bartender, 100% C) Receptionist, 20% D) Usher, 100%