1. Trust is

   		necessary when there is no basis for confidence.
   		characterized by certainty and knowing.
   		unachievable in the nonprofit sector.
   		unnecessary if you have confidence.

   1. Confidence is

      		at the heart of relationships with supporters.
      		not knowing, but expecting the best.
      		derived from the knowledge that one knows what to expect in a situation and that one has the ability to impose sanctions should this expectation not be met.
      		necessary when there is no basis for confidence.

   2. Trust and confidence are necessary only for individual nonprofit organizations, as opposed to the nonprofit sector as a whole.

      True

      False

   3. Charity navigator offers a service to donors where it analyzes the data reported in Form 990s by 501(c)(3) organizations and provides a rating to assist donors in making decisions about their giving.

      True

      False

   4. Charity Navigator rates charities by evaluating two broad areas of financial health:

      		their advertising efficiency and their organizational effectiveness.
      		their organizational efficiency and their organizational capacity.
      		their donor conversion rate and their donor retention rate.
      		their ability to build trust and their ability to sustain confidence.