Trying to be all things to all customers almost guarantees a weak strategic position for a firm.

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“Trying to be all things to all customers almost guarantees a weak strategic position for a firm.” agree or disagree? explain.

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Customer Service Career Success Through Customer Loyalty

ISBN: 978-0133056259

6th edition

Authors: Paul R. Timm

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Posted Date: Jun 24, 2022 09:38 AM

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Trying to be all things to all customers almost guarantees a weak strategic position for a firm.

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Customer Service Career Success Through Customer Loyalty

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