turit

turnover

retention probability

customer satisfaction indices

Question $34$

In terms of "omnichannel" salesforce automation, this refers to:

the product catalog in both hard and electronic formats

the research used to develop new products and improve old ones

the information about products and services found in a salesperson's laptop

a computer system that contains information about all products and services

the integration of all channels through which a firm's customers purchase

Question $35$

Artificial intelligence consists of:

software and systems that learn from human behavior without human intervention

hardware and systems that learn from human behavior without human intervention