TURNOVER AND MORALE PROBLEMS AT TSA the FLSA and raises are based only on performance and Next time you go through security on your way through promotions, resulting in TSA workers with five to ten years the airport, smile and say thank you to the screeners who of experience possibly making the same salary as a new hire. help you send your bags through screening and wave you The TSA's pay-for-performance system, called Performance through the scanner. Low morale runs rampant through Accountability and Standards System (PASS), is widely the screeners that work at the Transportation Security viewed by employees as unfair and discriminatory to older Administration (TSA), and odds are that the screener you workers, minorities, and women. 27 smile at is thinking about quitting. 25 Screening officers are leaving the TSA at a rate higher Questions than they can be replaced, causing a shortage of screen1. What parts of the human resource planning proing officers that in turn causes staffing problems, security cess would prove challenging for TSA in light of their problems, and long lines for travelers. Turnover is approxi- high turnover? In what ways can human resource mately 8 percent for full-time screeners and over 20 percent planning help to reduce the turnover and morale probfor the TSA's part-time staff compared to 6 percent for all other federal workers. The TSA was recently ranked nearly 2. Evaluate the decision to keep 20 percent of the screeners last among all federal agencies in a job satisfaction survey. 26 as part-time employees. (LO 5 ) According to one screener, "Every now and then, we get 3. Choose a job analysis method or combination of methods thanked by the public, but for the most part, it's a pretty to begin the process to redesign the TSA officer job thankless job." descriptions. Why would this be the most appropriate Among the reasons cited for the high turnover are method(s) to analyze the positions? (LO 2, 3) low pay, difficult working conditions and being denied the 4. Which elements of job design would be most effective in full rights given to other federal workers. Although TSA improving the morale of the screeners? In what ways can workers have been represented by a union since 2011, well-designed jobs improve employee morale? (LO 4) screening officers don't have many of the same protections 5. Research: What is the current status of staffing and turnof other federal workers like the ability to appeal disciplin- over at TSA? What changes, if any, have been made to ary actions to a third-party board. The TSA isn't bound by reduce turnover and morale? (LO 4)