Tutorial Activity Performance Management Group Activity Case Study: St Jessica's Urban Medical Centre 45 minutes activity INSTRUCTIONS: Prepare the following for delivery by the group in class. Based on your group's performance in helping the Board of Directors at St. Jessica's Urban Medical Centre to establish a performance measurement approach, the Board has asked you to stay on as consultants to help them implement their new performance management program. Your groups understand that this is not the first time that St. Jessica's Urban Medical Centre has attempted to implement a performance management program. From your conversations with various managers and employees, you have heard that many people expect this program to be a dismal failure, just as past programs have been. The scuttlebutt is that those past programs were unfair. Your groups consensus is that employees at various levels had no idea what the goals of the program were and your group have an uneasy feeling that, unless a number of activities precede implementation of the new program, it is destined for failure, too. Group activity 1. From the implementation of a performance management system perspective, what are the issues in the case? 2. Discuss among you what interventions can be taken before the new program can be effectively implemented. 3. Discuss the primary goal of each of these interventions and explain how you will know that these goals have been met. Useful Key Terms for the Exercise (not all will be necessary) 1. System Buy-in 6. Behavioral Observation Training (BO) 2. Communication Planning 7. Self-leadership Training (SL) 3. Appeals Process 8. Selective exposure 4. Rater Error Training (RET) 9. Selective perception 5. Frame of Reference Training (FOR) 10. Selective retention 11. Pilot testing