Two employees, Susan and Jack, are struggling with a difficult technical problem on the hospital self-registration...

 

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Two employees, Susan and Jack, are struggling with a difficult technical problem on the hospital self-registration system project. Susan describes an approach to Jack for solving the technical problem that she finds compelling. "Doesn't that make sense to you?" she asks, hoping that he is persuaded by her logic and will agree with her on the best approach to solve the problem. "You make a good case," agrees Jack, "but I think you've overlooked a critical piece of information. Did you see the information provided on some of the technical support forums? It appears that what you are describing may be too risky. I don't think it is the best approach for us." "Yes, I did see that information," Susan replied. "But the situation is not quite the same as the one we are dealing with. I really believe the approach I am describing is the best one to solve the problem and move us forward." They argue back and forth, each of them adding more information to support his or her position and referring to a variety of technical support forums. Each one considers the other's perspective, but they continue to see the problem differently and have not yet arrived at a solution that that they can agree to. However, they continue to debate about the options. As the Business Analyst in charge of the project Susan and Jack are working on, you've been monitoring the situation between them. You want to make sure they have everything they need to do their job and the project stays on track. Two employees, Susan and Jack, are struggling with a difficult technical problem on the hospital self-registration system project. Susan describes an approach to Jack for solving the technical problem that she finds compelling. "Doesn't that make sense to you?" she asks, hoping that he is persuaded by her logic and will agree with her on the best approach to solve the problem. "You make a good case," agrees Jack, "but I think you've overlooked a critical piece of information. Did you see the information provided on some of the technical support forums? It appears that what you are describing may be too risky. I don't think it is the best approach for us." "Yes, I did see that information," Susan replied. "But the situation is not quite the same as the one we are dealing with. I really believe the approach I am describing is the best one to solve the problem and move us forward." They argue back and forth, each of them adding more information to support his or her position and referring to a variety of technical support forums. Each one considers the other's perspective, but they continue to see the problem differently and have not yet arrived at a solution that that they can agree to. However, they continue to debate about the options. As the Business Analyst in charge of the project Susan and Jack are working on, you've been monitoring the situation between them. You want to make sure they have everything they need to do their job and the project stays on track.

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As the Business Analyst in charge of the project its important to intervene and facilitate a constructive resolution between Susan and Jack to ensure ... View the full answer