TYPE THE ANSWER

A manager who is not a good communicator is failing to perform the role well. * Negotiator O Figurehead Leader Monitor O Spokesperson The richest communication channel is 1 point a* telephone face-to-face talk memo flyer letter 1 point The describes the organization's values and aspirations * Strategic goal Planning premise Corporate plan Mission Statement Strategic plan The approach creates a series 1 point of task forces to accomplish specific tasks * Vertical functional Divisional Horizontal matrix O Team Network Which of the following is evidence of 1 point a good listener? * laid back listens for facts prefers recreational material rather than difficult material judges content and skips over delivery errors does not asks questions 1 point The message, "We are streamlining the company travel procedures and would like to discuss them with your department," shows a direction of communication. * O downward O upward lateral formal O informal 1 point roles pertain to relationships with others and are related to human skills. * Interpersonal O Informational Decisional Disseminator Spokesperson What does a plan specify?* 1 point Resource allocation O Schedules Future ends Actions O All of the above 1 point Which of the following indicates the correct chronological sequence of plans and goals * Plans must precede goals so that goals remain practical and realistic Goals must precede plans so that we know what we plan for They must occur simultaneously and influence each other They must occur simultaneously, but be independent of each other to be objective Goals must precede plans, but remain independent of the planning process 1 point Johnson & Johnson gives almost complete authority to its 166 companies to develop and market their own products. This is an example of * O Loss of control Spreading oneself too thinly O Authoritarianism Decentralization Centralization 1 point To improve organization communication the organization should * allow subordinates to transmit only positive messages to managers. use formal information channels in one direction only. use only the formal communication channel. create a climate of trust and openness. O never change the organizational structure. The figurehead role is being filled by a 1 point manger when he or she * O Seeks current information from periodicals Handles symbolic activities for the department Transmits important information to subordinates O Allocates equipment to departments Negotiates with a supplier about a late shipment 1 point If a subordinate came to the supervisor seeking advice about a personal problem, an effective manager should * Listen to the employee and help if at all possible Not waste time with personal affairs on the job Tell the subordinate to tell it to the personal department since that department is trained to deal with personal problems Personally try to solve all problems that subordinates have Listen only if the subordinate is of the same sex The management function concerned 1 point with setting organizational goals is called organizing leading O planning controlling coordinating When the audience is widely dispersed, communications should be used. * O upward informal O written O verbal O grapevine The grapevine * 1 point will not exist in a well-run company usually carries inaccurate information O usually circulates non-business related matters O fills in information gaps in the organization usually is inactive during a period of change 1 point Communications can break down if sender and receiver do not or language in the same way. send, receive encode, decode semanticise, interpret O implicate, replicate O synthesize, emphatize 1 point The major difference between managers and non-managers is The shift from reliance on technical skills to focus on human skills That managers are always smarter than nonmanagers The fact that managers are taller than nonmanagers That all nonmanagers want to become O managers, but not all managers want to become non managers The fact that non managers work harder than managers A manager who is known for innovation is successfully filling the role. O Figurehead O Disseminator O Monitor O Entrepreneur O Negotiator Which type of downward communication is illustrated by the following words: "Sally, you have to improve your typing skills."? * O performance feedback O procedures and practices O job instructions implementation of goals O indoctrination This is the process whereby managers transfer authority and responsibility to lower positions is called * O Accountability O Responsibility sharing O Departmentalization O Creation of span of management O Delegation Which of the following is an example of "noise" which impedes communication? * O lack of knowledge negative attitude different backgrounds of sender and receiver O a and c only O all of the above 10 Which of the following would not facilitate upward communication? suggestion box O employee survey open-door policy O management by wandering around all of the above would facilitate upward communication Technical skills are needed by managers. * O Top O Middle O First-line O Staff O Project O Option 6 A department that performs tasks reflecting the organization's primary goal and mission is called a department. * O Line Staff O Functional O Product O Production