Question: Typically, you should use the direct approach for a bad - news message if: Question 2 0 options: the reader is not likely to have

Typically, you should use the direct approach for a bad-news message if:
Question 20 options:
the reader is not likely to have an emotional response.
the reader sent you a persuasive letter, not a routine letter.
the reader is not expecting a negative response.
the negative news involves a significant matter.
you do not have a close relationship with the reader.

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