Question: u Question 46 2 pts An External Communication gap occurs when an advertised service differs from what is actually performed. True O False Question 47

u Question 46 2 pts An External Communication gap

u Question 46 2 pts An External Communication gap occurs when an advertised service differs from what is actually performed. True O False Question 47 2 pts The following benefits are associated with good Service, except: Customer loyalty Increase in complaints OO Increase in profits Improved reputation Question 48 2 pts One objective of improving the Supply Chain Partnership is to increase the number of suppliers. True False

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