Question: UK Support Rep 50% 909 Operator Trage Inquiries from UK Customers Resolve Credit Card Prob UK Cust 10% 50% 55% Answer & Log Call 4595

UK Support Rep 50% 909 Operator Trage Inquiries
UK Support Rep 50% 909 Operator Trage Inquiries
UK Support Rep 50% 909 Operator Trage Inquiries
UK Support Rep 50% 909 Operator Trage Inquiries from UK Customers Resolve Credit Card Prob UK Cust 10% 50% 55% Answer & Log Call 4595 OC Sony 10% Renege 50% Account Specialist Triage Inquiries from US Customers Resolve Credit Card Prob 105 50% Click Save and Submit to see and submit Chic Sant All Ansters to swall store Sow and Submit 0 RE 6 G Question Completion Status: 55% 50% Answer & Log Call 45% OC Sony 10% Renego 50% Account Specialist Triage Inquiries from US Customers Resche Credit Card Probe US Cust 10% 50% US Support Rep US CC Click Sane and Submit to save and submit Close Alberto search E O etion Status: Hep US CC Specialist This process diagram represents a Call Center process where an Operator answers all calls and then passes them to support Representative based on the caliers location (the US or UK). While the Operator is good, some catershanguvenegatterw minutes quick triage and the caller is sent to a Credit Card Specialist or an Account specialist depending on the issueWhen to record they are asked to complete a survey administered by a Quality Control Survey Specialist, but only about tom of caliers opt to parcipate Critique this Process Model process diagram, specifically, Identity and provide a brief description of 3 modeling errors This you to analyze the operation of the process - you would find that you don't have enough information for that. For the toolbar.press

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