Ultimately, the group determined a solution to the light rail dispute that the mayor's office would review and possibly approve. Carl and Amy approached Daniel to thank him for his work on the process. Daniel thanked them in return for participating, and complimented them on how they found a way to work together.

Amy said, "I suspect that things like this will come up again. I'm not sure that Carl and I will ever see eye to eye on anything, but having some skills should make the next time easier."

Daniel agreed with Amy's assessment that she and Carl would likely have many potential conflicts based on their different viewpoints. However, he was glad that she acknowledged the role conflict resolution techniques could play in helping the two of them work it out prior to escalation.

Amy has learned some skills that she can utilize in the future. Select the true statement about using conflict resolution skills in relationships.

Use of conflict resolution techniques in relationships can improve communication between people.

Use of conflict resolution techniques in relationships is more time consuming than other forms of communication

Conflict resolution techniques should only be used in relationships when a conflict is obviously present.

Regular use of conflict resolution techniques in relationships guarantees the prevention of future conflicts.