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choose the right answer from the 4 options in each question

Question 1 (1 point) Which of the following is true of job dissatisfaction? O A) Inappropriate expectations can result in job dissatisfaction. B) Many jobs can be entirely satisfying with no dissatisfaction at all for anything done. C) Dissatisfied workers are far less likely to join a union. D) Performance will always suffer dramatically from job dissatisfaction. Question 2 (1 point) Which combination of group cohesion and performance norms will lead to the lowest level of performance? O A) Low Cohesion plus Low Performance Norms B) Low Cohesion plus High Performance Norms C) High Cohesion plus Low Performance Norms D) High Cohesion plus High Performance Norms Question 3 (1 point) Consider the standard shown below for AOL. AOL has as its goal quick connection and high-quality service to minimize service and customer complaints. For billing errors, it seeks to have no more than one error per customer per a 7-year period across its one million customers. To achieve this standard, it makes sure all equipment is maintained using daily checks by management. In this situation, AOL is using control and it seeking to achieve a ___ standard in terms of difficulty. NOTE: You will see two versions of this question. They may look like but are not and have different answers. A) feedback, loose B) concurrent, loose C) feedback, tight D) concurrent, tight E) preliminary, tight o F) feedback, loose Question 4 (1 point) A security guard exercises what type of authority when he or she requires workers to show and I.D. to gain entry? A) Line B) Functional C) Staff D) Unitary Question 5 (1 point) When management implements random checkpoints to determine if pilots have been drinking just before a pilot takes off in a plane, they are using ------- control to assure the safety standard. OA) preliminary B) feedback C) concurrent D) benchmarking Question 6 (1 point) Goal setting theory provides a method for increasing motivation. Which of the following would NOT contribute to increased motivation and high output per this theory? A) General Goals B) Goal Commitment C) Difficult, Accepted Goals D) Clear Goals E) Specific Goals Question 7 (1 point) The division of labor concept suggests that the following should be used to gain efficiency in work. A) Workers should be matched to jobs based on who they know. B) Moderate job specialization should be used to gain production efficiency. C) Whole job production should be used. D) Very high job specialization should be used to gain production efficiency. Question 8 (1 point) Per the slide set 8 video discussion, if we own a club and add more fire exits, going beyond legal requirements, we are engaging in enlightened self-interest for which of the following areas? A) Community Services B) Architecture C) Product/Service D) Human Resources E) Physical Environment Question 9 (1 point) When norms affect how many mistakes workers make, this is an example of norms affecting A) Effort B) Quality C) Ethics D) Social E) Communication Question 10 (1 point) Consider the standard shown below for AOL. AOL has as its goal quick connection and high-quality service to minimize service and customer complaints. For billing errors, it believes that 2 errors per month per customer across its million customers is acceptable. To achieve this standard, it follows up to investigate billing errors after customers complain. In this situation, AOL is using control and it is seeking to achieve a standard in terms of difficulty. NOTE: You will see two versions of this question. They may look alike but are not and have different answers. A) feedback, loose B) preliminary, tight C) concurrent, loose D) feedback, tight E) concurrent, tight O F) feedback, loose Question 11 (1 point) A staff manager who supervises three workers has what kind of authority? O A) Staff B) Line C) Staff and Line D) No Authority Question 12 (1 point) Jack thought of grasshoppers being caught in the reaper in a field of wheat and how they were ground up along with the wheat to create flour. His later thought of worms in the flour used to make the peach pies he loved is an example of what primary component of attitudes? A) Reactionary B) Cognitive C) Behavioral D) Affective Question 13 (1 point) Which of the following methods for controlling employees emphasizes care in hiring to assure that employees will fit the firm and be more likely to pursue organizational goals? A) Self-Control B) Normative Control C) Objective Control D) Bureaucratic Control Question 14 (1 point) Per the slide set and text, which of the following types of unethical behavior in the workplace MOST involves a minor deviance which can harm a company in contrast to harming employees? A) Sexual Harassment B) Leaving Early C) Showing Favoritism D) Accepting Kickbacks