. Under the dual reporting described in question 2, how should the organization resolve the following issues? Who reviews the credentials of new CSS associates How a CSS associate assigned to a service line can get promoted Care team members' concern about the service of a specific CSS associate CSS associates' concern that care teams are ordering services inappropriately (i.e., the wrong services, too many, or too few) How the CSS associate's bonus is determined (based on the service line team alone vs. on the goals achieved by the CSS as well)