Question: Understanding the difference between Design Quality and Process Quality Sometimes there may be a poor decision made in the Design phase of product development. Perhaps

Understanding the difference between Design Quality and Process Quality Sometimes there may be a poor decision made in the Design phase of product development. Perhaps the testing was not thorough enough or a decision was made without fully considering the long-term impact. This may affect the performance or reliability or durability of the product. Consider the Galaxy Note 7 that was launched in August 2016 and recalled that September due to overheating and catching fire. Problems involved the battery having insufficient insulation material as well as a design that did not provide enough room to safely accommodate the batteries' electrodes. The recall is estimated to have cost 5.3 billion dollars and heavily damaged Samsung's reputation. (BBC Business 23 Jan 2017) Process Quality is different. If there is a problem with the process quality it means that the company made errors during the manufacturing process. This may have been due to a machine malfunctioning, a software error, or employee error. The product design may have been great, but the process failed to deliver

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer

Step: 1 Unlock blur-text-image

Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock

Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Understanding the difference between Design Quality and Process Quality Sometimes there may be a poor decision made in the Design phase of product development. Perhaps the testing was not thorough...

please provide the answer with appropiate example. Discussion Board Activity Suggestion: Understanding the difference between Design Quality and Process Quality Sometimes there may be a poor decision...

1. Should the tracker unit be designed to stick on the outside or sealed inside the packages? Consider the different design, shape and required features for these two options using a simple graphical...

Stand Alone Project all the information is attached in word format. Stand-Alone Project: Case Study in Managerial Accounting You should begin working on the Stand-Alone Project early in the course....

In the Gome: Going public case study. What was the structure of the deal? Gome: Going Public Mr. Wong Kwongyu, founder and chairman of Gome Appliance (Gome), was at another crossroads in early 2004....

Gome: Going Public Mr. Wong Kwongyu, founder and chairman of Gome Appliance (Gome), was at another crossroads in early 2004. Gome, started in 1987 as a humble 100 square meter single shop in Beijing,...

Within your group, assign some of the roles that people take on in agile development. Make sure that one person is an onsite customer and at least two people are programmers. Assign other roles, as...

Your plant must add another boiler to its steam generating system. Bids have been obtained from two boiler manufacturers as follows: If the MARR is 10% per year, which boiler would you recommend? Use...

The desire to attract and retain the most talented workers in a given industry is an example of which activity: decision-making, planning, or control?

As the manager of Smith Construction, you need to make a decision on the number of homes to build in a new residential area where you are the only builder. Unfortunately, you must build the homes...