Unit 3 Assignment 1 - Communication with Dental Patients

When communicating with patients in the dental office, there are certain phrases and body language that should be avoided as it can be perceived as rude or unprofessional by the dental patient. Read through the following responses and select those actions and statements that should be avoided when working in the dental office. An assignment template to record your answers is provided for your convenience.

1. Checking the time on your watch while the patient is talking.
2. Nodding your head to indicate agreement with the patient.
3. Using direct eye contact while listening to the patient.
4. Folding arms across chest while listening to the patient.
5. Leaning slightly towards the patient while talking.
6. Interrupting the patient to save time.
7. Conducting personal conversations with other staff in earshot of the patient.
8. Rolling eyes when a staff member leaves the area
9. Finishing the patient's sentences to keep the patient on track
10. Telling the patient there may be slight pain as the dentist drills into their tooth to restore it.

Reference(s)

American Dental Association. (2012). The selection of patients for dental radiographic examinations. Retrieved from https://www.fda.gov/radiation-emitting-products/medical-x-ray-imaging/selection-patients-dental-radiographic-examinations

Howerton, J.I. L. (2022). Dental Radiography (6th ed.). Elsevier Health Sciences (US). https://bookshelf.vitalsource.com/books/9780323695527