Unit Employees Customers Processed/Day A B 0 4G D 20 a) Compute the labor productivity and the multifactor productivity for each unit. Use an eight day for multifactor productivity. b) Suppose a new, more standardized procedure is to be introduced that will enable each employee to process one additional customer per day. Compute the expected labor and multifactor productivity rates for each unit. Third Question (12 Marks) Cell phone sales for a Dubai-based firm over the last 9 weeks are shown in the following table, CLO:14 Week Demand Week Demand Week Demand 1 685 4 710 7 760 2 690 3 700 6 740 9 800 a) Referring to the cell phone data, use the Average and the naive methods to predict week 10 b) Referring to the cell phone data, use the MA (3) and MA (3,2,4,6) to predict week 10 c) Referring to the cell phone data, use the exponential smoothing to obtain forecasts for week 10. Use a=0.7/0.9 and F (1) 675 d) Apply one of the error measures on (b) and (c) to select the most accurate forecasting technique. F(t)=a* A(t-1)+(1-a) * F(t-1) CLO:1 (9 Marks) Fourth Question: a) How should a company select an outsourcing provider? Why should a company select the outsourcing solution? b) What is the Balanced Scorecard and how is it useful? Give an illustrative example. c) Differentiate between the implications for operations management of the Law price and the Product/Service variety as Organization Strategies. 60 5 725 8 780