Question: USA AIrlines uses the following performance measures. Classify each performance measure into the most likely balanced scorecard perspective it relates to: customer, Internal process, Innovation

USA AIrlines uses the following performance measures. Classify each performance measure into the most likely balanced scorecard perspective it relates to: customer, Internal process, Innovation and learning, or financlal.

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table

[[

Perfomance measure,

], [1 .

Time airplane is on ground between fights,

], [2 .

Market value,

], [3 .

Revenue per seat,

], [4 .

Cost of leasing airplanes,

], [5 .

Number of days with no employee injuries,

], [6 .

Safety violations per mile flown,

], [7 .

Average ticket price,

], [8 .

Airplane miles per gallon of fuel,

], [9 .

Percentage of waste recycled,

], [10 .

Net incone,

], [11 .

Cost of leasing airport gates,

]]

USA AIrlines uses the following performance measures. Classify each performance measure

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