• Use a systems approach to analyze OCIs performance and develop a case-specific effect-cause-effect logic tree diagram using the 5-Whys tool. See the rubric for details on what this diagram should contain. The diagram itself should be one page and can be hand-drawn or drawn with software. Tables are not appropriate; it must be in the form of a diagram.

(Note: you should identify all high-level negative symptoms, then look for associated first-causes, then look for deeper root causes. The shape of your diagram will roughly look like the outline of a tree).

• Write a summary description of your diagram with specific recommendations for improving the club's performance that are linked to your diagram analysis. (1 single spaced page).