use BPMN2.0 to make an as-is model for the process above

Patients arrive at the testing centre by car. No booking is required. At the main entry, Marshals are positioned to assist patients and direct them to the drive through clinic. PAGE 3 OF 6 When their car joins the queue, a marshal wearing an orange vest hands a form to the patient to fill in. One factor was emerging as the weak link. Patients write their personal details and fill in the form while in the car. After patients fill in the form, they hand it back to a Marshal who is waiting for them further ahead at the drive-through test centre. Next to that Marshal, there is a nurse who is ready to do the test. Patients cannot have the test until the form is filled in and handed back to the Marshall. The Marshall then takes a labelled test tube, reads the number on it (the test number) and writes that number on the form. The nurse then takes the sample and stores it in the labelled test tube. This has been causing delays to the queue. Moreover, errors were arising when patients' information was transcribed into the system. Normally, illegible forms would have been picked up at the collection point, but when some clinics were doing 3000 tests per day, errors were getting through. The company had been working on a digital product since May 2021, but it was not ready to put into operation and will not be ready before February 2022. Patients arrive at the testing centre by car. No booking is required. At the main entry, Marshals are positioned to assist patients and direct them to the drive through clinic. PAGE 3 OF 6 When their car joins the queue, a marshal wearing an orange vest hands a form to the patient to fill in. One factor was emerging as the weak link. Patients write their personal details and fill in the form while in the car. After patients fill in the form, they hand it back to a Marshal who is waiting for them further ahead at the drive-through test centre. Next to that Marshal, there is a nurse who is ready to do the test. Patients cannot have the test until the form is filled in and handed back to the Marshall. The Marshall then takes a labelled test tube, reads the number on it (the test number) and writes that number on the form. The nurse then takes the sample and stores it in the labelled test tube. This has been causing delays to the queue. Moreover, errors were arising when patients' information was transcribed into the system. Normally, illegible forms would have been picked up at the collection point, but when some clinics were doing 3000 tests per day, errors were getting through. The company had been working on a digital product since May 2021, but it was not ready to put into operation and will not be ready before February 2022