Question: Use bullet points whenever possible Use examples whenever possible 3. Your service is A movie theatre. a. Draw a service blue print, clearly identifying the

Use bullet points whenever possible Use examples

Use bullet points whenever possible Use examples whenever possible 3. Your service is "A movie theatre". a. Draw a service blue print, clearly identifying the front stage and backstage, identifying the line of visibility. b. Draw up the activities and flowchart and at each stage, list 5 possible failure points that can happen at each stage. Imagine this to be the worst possible service. 10

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