Use critical thinking to answer the following five questions:

Question 1: What are some reasons technology has assumed a more dominant role in customer service?

Question 2: What are three trends leading to the expansion of the use of technology to serve customers?

Question 3: How are organizations tapping into technology to better serve potential and existing customers?

Question 4: Describe three advantages of technology related to customer service.

Question 5: Describe three disadvantages of technology related to customer service.