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Maodel the folloning busin praens Ue pals and lanes where meoded When a claim is received, a claims officer first chec ormed that the claim imme ocomplex claims), the rele notification via an SAP system. Otherwise, a senior claims officer evaluates the severey of the claim. Based on the outcone forms are sent to the claimant, again using the SAP systom. Once the forms are returned, they are checked for competene in formed to update the forms via all relevant dersils, the clain is registered in the claims management system, and the process ends. Otherwise. system. Upon reception of the updated forms, they are checked again by the claims offcer to see if the details havbe pro ks if the claimant is insured. If not, the claimant is inf on the outcome (simple or complex claims), the relevant by the claims officer. If the forms provide te the forms via the SAP the claimant is provided