Use the critical elements from the list below into an outline and add one to two bullet items per critical element. Each bullet item should describe the information you plan to include for that critical element in your final paper.

The intent of this outline is to ensure that you are on the right track for your final project.

Your Milestone Two submission should be a detailed outline that must incorporate each critical element title of the final project.

Company Background and History

Description of Quality Issue

Quality Culture

Voice of the Customer

Change Management Plan

Quality Theories

Quality Tools and Techniques

Implementing Change

Resistance to Change

Expected Outcomes

Research

Critical Element Titles: Use the critical element titles to show outline of the final project paper.

Clarity of Organization:

Provide a clear and logical structure.

distinct sections or headings for different ideas and topics.

Establish a clear flow of ideas from one point to the next.

Completeness and Depth:

Include all the necessary components for the project.

Define main ideas and subtopics.

Demonstrate a comprehensive understanding of the topic.

Formatting and Style:

Use a Word document to create the outline.

Use headings, subheadings, and bullet points to develop key points.

My MilestoneTwo:

Poor quality can severely damage a business, affecting customer trust, reputation, and financial performance. This analysis delves into the activities resulting from poor quality, estimates their associated costs, and recommends corrective actions for two hypothetical companies, ABC Inc. and XYZ Inc., based on "A Tale of Two Companies." Quality audits are systematic examinations of quality management processes and product standards. By eliminating these audits, ABC Inc. needed to identify defects and inefficiencies early on$.$ This oversight escalated problems, leading to widespread product failures and customer dissatisfaction. Opting for the lowest$-$cost suppliers often means compromising on quality. These suppliers might use inferior raw materials or substandard manufacturing processes, resulting in products that fail to meet quality standards. This decision can lead to increased rates of product returns, repairs, and replacements, further straining resources. Introducing new computer systems without proper testing and integration can disrupt established workflows. Employees need time to adapt to new systems, which can temporarily decrease productivity and increase the likelihood of errors during the transition period. Research and Development $($R&D$)$ is crucial for innovation and continuous improvement of products. Reducing the R&D budget hampers the company's ability to develop new and improved products, leaving it vulnerable to competitors who invest in innovation. Customer service is a critical touchpoint for resolving issues and maintaining customer satisfaction. Reducing staff in this department means longer response times and less effective problem resolution, leading to higher customer frustration and attrition. Timeliness is a crucial component of customer satisfaction. Late deliveries can result from poor planning, supply chain disruptions, or inefficiencies in the production process. Delivering on time can erode customer trust and lead to lost sales and opportunities. Accurate billing is essential for maintaining financial integrity and customer trust. Errors in billing can cause significant issues such as delayed payments, disputes, and loss of credibility. These errors often necessitate additional administrative efforts to resolve, increasing operational costs. Scrap refers to discarded materials or products that do not meet quality standards, while rework involves correcting product defects. Both represent wasted resources, as they require additional labor, materials, and time that could have been utilized more effectively. Efficient accounts payable processes ensure timely and accurate payments to suppliers. Errors in this area can lead to strained supplier relationships, disrupted supply chains, and potential penalties for late payments. This can further impact the company's operational efficiency and reputation. Estimating the costs associated with poor quality requires a thorough analysis of direct and indirect costs. This approach ensures that all financial impacts are considered, providing a comprehensive view of the financial burden poor quality imposes on a business. Initially, ABC Inc. may see a reduction in operational expenses by cutting out quality audits. These audits often require resolute personnel, specialized training, and resources to conduct regularly. However, without these audits, the likelihood of defective products reaching customers increases. This can lead to a surge in warranty claims and product returns. Each warranty claim may involve the cost of the product itself and shipping, handling, and additional labor costs for processing returns and repairs. Furthermore, these defective