Use the following chatbot (link given below) -

https://chatbot.page/615942a9e3ebf6511abe0978

https://chatbot.page/61591f73e3ebf6511abe095d

Answer the following questions :

1. How you feel about the system characteristics of the chatbot, share your experience.
2. How you feel about the user characteristics of the chatbot, share your experience. Justify

Note -

The system characteristics involves: Information Quality- It has been defined as the timeliness, accuracy, adequacy, and credibility ofinformation exchange. Service quality- It is defined as the difference between a customer's expectation and their perception of theperformance of a service. The User characteristics involves: Self-efficacy- The user's self-confidence about their ability to use the IS or technology in general. Attitude towards technology- The degree to which the user possesses a favourable view about technology. Technology experience- The amount of past experience a user has had with technology, even if it is adifferent type of technology.