Question: USE THE INFO BELOW TO ANSWER A-F PA 172 (Static) Jiffy Service is a call center with several business... Note: Enter a value for '

USE THE INFO BELOW TO ANSWER A-F

USE THE INFO BELOW TO ANSWER A-F PA 172 (Static)

PA 172 (Static) Jiffy Service is a call center with several business... Note: Enter a value for ' r ' in the below table. Jiffy Service is a call center with several business units. One of its business units staffs four operators who provide support for an industrial plumbing supply company. Calls arrive during business hours every three minutes, with a standard deviation of interarrival times equal to three minutes as well. If all four operators are busy when a call arrives, it is rerouted to another business unit instead of being put on hold. The processing time for calls is five minutes on average. a. What is the offered load? Note: Round your answer to 2 decimal places. b. What is the implied utilization? Note: Round your answer to 2 decimal places. c. What is the capacity of this call center (calls per hour)? d. Use the table above to determine the probability that all four operators are talking to customers? Note: Do not round intermediate calculations. Round your answer to 4 decimal places. e. How many customers are served every hour? Note: Do not round intermediate calculations. Round your answer to 1 decimal place. Answer is not complete. Flow rate f. What is the utilization of the operators? Note: Do not round intermediate calculations. Round your answer to 2 decimal places. Answer is not complete. Utilization g. Use the table above to determine how many operators should it have to ensure that it serves at least 97 percent of demand

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