1. Use the process flow diagram exhibit to calculate capacity utilization for each category of staff, and for intake, surgical and examination rooms? What is the clinics capacity per year?
2. By what percentage would patient volume and capacity utilization change if ClearEyes cut in half of patients who complete intake but fail to show up for surgery?

Ex 2 Process Flow Ex 3 Surveys and PSRS Ex 4 Surgical Scheduling Technician Staff Sury. Connors Cleaner NN- 2 ClearEyes Cataract Clinic Exhibit 2. Process Flow and Task Times by Job Title (Annual Minutes) Task, Annual Demand, and Job Titles Minutes Demand Receptionist PSR Initial patient call 7 14.145 100,415 22% defect after this point Mail paperwork 1 11,189 11.189 Call to remind 11.189 22.378 40% reschedule call 4.476 8,952 28% no-show after this point Check in at clinic 2 8,056 16,112 Intake 20 8,056 161,120 74% Insured, 26% cash Remind call 2 8,056 16,112 40% reschedule call 2 3,222 30% of Insured no-show, 47% of Cash check in at clinic 2 5,283 10.566 Prep for surgery 10 5,283 Surgery, Cleanup, Record 20 5,283 (Staff surgeon 4,611: Connors 672 aps) Bandage, walk to waiting 5 5,283 Room cleaning 3 5.283 PSR checks patient out 5,283 21.132 First (next-day) follow-up 10 5.283 Tuesday-Saturday room clean (80%) 3 4,226 Sunday room clean (20%) 3 1,057 3-week follow-up 8 4,174 21% no-show after first follow-up 3-weckroom clean 3 4.174 52,830 92.220 13.440 26.415 15.849 52,830 12.678 3,171 33,392 12.522 Total annual minutes task time/job title: # workers by job title 26,678 1 347,742 4 92.220 168,638 3 13.440 1 41.049 1 2 Intake rooms 2 Examining rooms 3 Surgical rooms *Staff surgeon completes (5,283-672) - 4,611 operations per year; Connors completes 672