Question: Use written communication when: Use verbal communication when: The message needs to be part of a permanent file The message does not need to be

Use written communication when: Use verbal communication when:

The message needs to be part of a permanent file The message does not need to be permanent Conveying emotions and feelings The ideas are complicated You need immediate feedback The ideas are simple or can be made simple with explanations There is time urgency Conveying facts You do not need immediate feedback There is little time urgency

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