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ASSIGNMENT: MANAGEMENT STYLES

Following are $12$ questions. Select one alternative that most closely describes what you would do in each situation. Don't be concerned with trying to pick the "right" answer; select the alternative you would really use by placing an X in the highlighted area.

Selection $1.$ Your rookie crew members seem to be developing well. Their need for direction and close supervision is diminishing. What do you do$?$

Stop directing and overseeing performance unless there is a problem.

Spend time getting to know them personally, but make sure they maintain performance levels.

Make sure things keep going well; continue to direct and oversee closely.

Begin to discuss new tasks of interest to them.

Selection $2.$ You assigned Jill a task, specifying exactly how you wanted it done. Jill deliberately ignored your directions and did it her way. The job will not meet the customer's standards. This is not the first problem you've had with Jill. What do you decide to do$?$

Listen to Jill's side, but be sure the job gets done right.

Tell Jill to do it again the right way and closely supervise the job.

Tell her the customer will not accept the job and let Jill handle it her way.

Discuss the problem and solutions to it$.$

Selection $3.$ Your employees work well together and are a real team; the department is the top performer in the organization. Because of traffic problems, the president has approved staggered hours for departments. As a result, you can change your department's hours. Several of your workers are in favor of changing. What action do you take?

Allow the group to decide the hours.

Decide on new hours, explain why you chose them, and invite questions.

Conduct a meeting to get the group members' ideas. Select new hours together, with your approval.

Send out a memo stating the hours you want.

Selection $4.$ You hired Rahim, a new employee. He is not performing at the level expected after a month's training. Rahim is trying, but he seems to be a slow learner. What do you do$?$

Clearly explain what needs to be done and oversee his work. Discuss why the procedures are important; support and encourage him.

Tell Rahim that his training is over and it's time to pull his own weight.

Review task procedures and supervise his work closely.

Inform Rahim that his training is over and that he should feel free to come to you if he has any problems.

Selection $5.$ Padma has had an excellent performance record for the past $5$ years. Recently you have noticed a drop in the quality and quantity of her work. She has a family problem. What do you do$?$

Tell her to get back on track and closely supervise her.

Discuss the problem with Padma. Help her realize that her personal problem is affecting her work. Discuss ways to improve the situation. Be supportive and encourage her.

Tell Padma you're aware of her productivity slip and that you're sure she'll work it out soon.

Discuss the problem and solution with Padma and supervise her closely.

Selection $6.$ Your organization does not allow smoking in certain areas. You just walked by a restricted area and saw Joan smoking. She has been with the organization for $10$ years and is a very productive worker. Joan has never been caught smoking before. What action do you take?

Ask her to put the cigarette out; then leave.

Discuss why she is smoking and what she intends to do about it$.$

Give her a lecture about not smoking and check up on her in the future.

Tell her to put the cigarette out, watch her do it$,$ and tell her you will check on her in the future.

Selection $7.$ Your employees usually work well together with little direction. Recently a conflict between Sue and Tom has caused problems. What action do you take?

Call Sue and Tom together and make them realize how this conflict is affecting the department. Discuss how to resolve it and how you will check to make sure the problem is solved.

Let the group resolve the conflict.

Have Sue and Tom sit down and discuss their conflict and how to resolve it$.$ Support their efforts to implement a solution.

Tell Sue and Tom how to resolve their conflict and closely supervise them.

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