Question: User satisfaction is inversely proportional to user expectation. This statement reflects the difficulty of making the customers of a service happy. Choose the best answer
"User satisfaction is inversely proportional to user expectation." This statement reflects the difficulty of making the customers of a service happy. Choose the best answer pair from the list that fills in the blanks in the following sentence to explain one aspect of what this statement means.
When a user expects i heshe is more likely to be ii the service delivered.
i a lot from a service, ii disappointed with
i miracles, ii ecstatic about the quality
i little from a service, ii sad about buying
i nothing, ii angry with
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